Fresh Water Diamond Pearl Necklace & Earrings

If your item breaks or becomes undone due to wear and tear, we will repair and restore it under our free lifetime warranty! Please contact us immediately via email, with a detailed explanation and photos of the breakage. We will then issue you a 'Repair and Restore Notice' to confirm. This policy notice ensures that any repairs be carried out within a reasonable period of time and that we restore the item to its original condition.

Given the value and quality of our products, we will always ship your order via Royal Mail Tracked 48®. This means your order is tracked to the point of delivery for peace of mind to both us, and you as a customer! 

 

Features of Royal Mail Tracked 48® 

• Tracked to delivery point.

• SMS or email notifications to recipients.

• Aims to deliver in two to three working days.

• Compensation cover up to £100.

• Change your delivery options before delivery is attempted.
   

 

Also included with Royal Mail Tracked 48® 

• Signature on delivery.

• Flexible delivery options available - including Safeplace and Delivery to a preferred neighbour.

 

Please note: due to COVID-19, Royal Mail are no longer asking the recipient to sign for items delivered after March 2020. The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item

 

We make every attempt to ensure that your order is delivered to you in perfect condition, but occasionally things happen during the delivery process. In the unfortunate event of your order arriving damaged or broken, please contact us immediately (with a detailed explanation and photos of the damage). We will make sure that any issues are resolved promptly according to your statutory rights.

If you wish to exchange an item or if you've changed your mind about keeping your purchase, please return it in its original condition and we'll exchange it or issue a refund. Please note that you must contact us (within 12 hours of delivery) if you would like an exchange or refund. This policy is to prevent people who purchase an item, wear it once and then request a refund. 

 

By original condition we mean: 

• You’ve kept all original packaging and labels in good condition.

• You haven’t used or worn the product for just one day/night.

• You haven't removed or tampered with the security label and the product can be resold at full price. 

 

Products that cannot be returned: 

• Pierced earrings (for hygiene purposes).

• Custom designs, products made to your own specifications or personalised for you (unless damaged in the shipping and delivery process). 

 

We will always keep in contact with you throughout this process to ensure that your exchange or refund is resolved and completed without delay. 

 

If you return products which are outside our returns and exchange policy, we’re unable to issue a refund.