Shipping & Delivery Policy

Given the value and quality of our products, we highly recommend selecting Royal Mail Tracked 48® when choosing your delivery option. This means your order is tracked to the point of delivery for peace of mind to both us, and you as a customer! 


Features of Royal Mail Tracked 48® 

  • Tracked to delivery point.

  • SMS or email notifications to recipients.

  • Aims to deliver in two to three working days.

  • Compensation cover up to £100.

  • Change your delivery options before delivery is attempted.

Also included with Royal Mail Tracked 48® 

  • Signature on delivery.

  • Flexible delivery options available - including Safeplace and Delivery to a preferred neighbour.


Having said this, we also offer the following delivery options for those looking to save money:


  • Large Letter Signed For® 1st Class (1 -2 working days)

  • Large Letter Signed For® 2nd Class (2 - 3 working days)

  • ITEMS ON SALE ONLY (1 - 2 working days)


We make every attempt to ensure that your order is delivered to you in perfect condition, but occasionally things happen during the delivery process. In the unfortunate event of your order arriving damaged or broken, please contact us immediately (with a detailed explanation and photos of the damage). We will make sure that any issues are resolved promptly according to your statutory rights.

Due to COVID-19, Royal Mail are no longer asking the recipient to sign for items delivered after March 2020. The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item